Where do you work?
Our service area is within 30 km of Harnes, France. A French address alone does not establish eligibility; contact us if you are unsure of the distance.
What does the price cover?
The listed price covers one visit and the defined area or length. Check the service description and choose the applicable surface or task. Larger or specialist work requires a separate agreed quote.
Is local travel included?
Yes. Local travel within our confirmed service area is $0. Prices are displayed in USD. Checkout tax is $0; this is not a statement that services are legally exempt from tax.
When will my service take place?
Service requests are reviewed for scheduling within 1–2 working days. The cut-off is 7:00 PM fixed UTC−06:00, Monday–Friday. Requests after the cut-off, on weekends or on French public holidays start processing on the next working day. The actual visit date must be agreed; the processing period is not a visit guarantee.
What should I prepare?
Provide safe access and identify hazards, fragile finishes and plants to retain. Surface cleaning needs a working water supply, and a suitable power supply where the equipment requires it. Each service page has specific preparation details.
What happens in unsuitable weather?
If weather or site conditions make the work unsuitable, contact us to agree a revised visit. A new date is not confirmed until agreed.
Can I cancel?
You may cancel before work begins for a full refund. For work already begun, contact us to discuss the work performed and any applicable refund. Your statutory consumer rights remain unaffected.
What if there is a problem with the work?
Contact support within 30 days of completion with your booking reference, if available, and details of the concern. We will assess it and discuss corrective work or an appropriate refund. This reporting period does not limit statutory rights.
How are refunds handled?
Approved refunds are issued to the original payment method within 10 calendar days. Bank posting times can vary. There is no restocking fee, and no physical return is required for a service.
Are specialist treatments included?
Deck staining or sealing, weed-control fabric, chemical weed treatments and lawn aeration are separate enquiry items. They are not included in the standard services.